Program Summary
The Pursuits in Healthcare program provides JUMP undergraduate students opportunities to proactively support hospital teams, deliver approved and appropriate patient education when requested, shadow teams, and help service areas run smoothly.
Service Areas: OB/GYN (JHH), Internal Medicine (JHH), Internal Medicine (Bayview), Pediatrics (JHH), Emergency Medicine (JHH), Kennedy Krieger Spinal Cord Injury Institute (KKSCI).
Where You’ll Serve (Shifts & Setting)
• Shift blocks: 2–4 hours depending on service area, Monday – Friday.
• Shift Requirement: one shift per weekday; one student per shift in each department.
• Your commitment: one fixed weekly shift (same day/time each week) from late January - early May.
• Setting: varies by unit: bedside/rounds, clinic spaces, discharge areas.
What You’ll Do
• Shadow & learn: Join appropriate rounds/huddles (esp. weeks 1–2) to understand workflows.
• Approved education: Provide unit-approved, plain-language education using teach-back (e.g., postpartum contraception in OB/GYN; DASH diet at Bayview Internal Medicine; hypertension/diabetes basics; discharge medication overviews, where appropriate)—according to service area requirements.
• Support patients, where appropriate: You might find yourself supporting services areas by doing patient comfort rounds (e.g. bring patient blankets, drinks, etc.) or conducting patient experience surveys.
• Be proactive & useful: Introduce yourself each shift, seek tasks, and offer concrete help so teams can rely on you (e.g., MyChart enrollment/support; confirming information in Epic as allowed; wayfinding/navigation assists).
• Other duties as needed: Each service area is different and this program is brand new, which means that our medical partners are making space for you. Generally these types of programs prioritize medical students and residents, so be patient with us and your service area as they find ways to utilize you. There might be some downtime occasionally, but it’s not the intent of the program.
Training You’ll Receive
• Program onboarding from JUMP
• Unit training: A service-area–specific orientation
• Central MyChart + EPIC training: One session for all students
• Volunteer Office onboarding: Johns Hopkins Hospital or Kennedy Krieger Institute volunteer requirements (badging, etc.)
• Estimated onboarding time: ≥ 15 hours
Time Commitment
• One fixed weekly shift (2 – 4 hours depending on service area) Mon–Fri for the full term (late January - early May). Exact dates TBA
• One student per shift; shift timing varies by service area (e.g., OB/GYN mornings; Bayview Internal Med afternoons).
• Attend at least one JUMP check-in event during the semester
• Engagement on Canvas site (e.g. onboarding requirements and reflection questions)
Supervision & Reporting
• Day-to-day: Rotating service-area staff (no single POC each shift).
• Program owners (JHU side): Collaboration between JUMP and Hire Hopkins.
• Feedback: Each student has a QR code for feedback from patients and staff.
Qualifications
Must-Have
• Current undergraduate student in good academic standing.
• Demonstrated reliability, punctuality, and accountability in academic or work environments.
• Strong initiative with the ability to operate independently with minimal supervision and seek guidance appropriately.
• Proven ability to follow protocols, accept feedback, and uphold professional expectations.
• Professional, respectful communication skills with patients, clinical staff, and peers.
• Demonstrated maturity, empathy, and confidentiality in sensitive settings.
• Ability to work collaboratively as part of a care team and represent the institution positively.
• Genuine interest in healthcare professions (pre-med, pre-PA, nursing, public health, allied health, etc.).
• Ability to maintain composure in clinical environments, including exposure to illness, sensitive conversations, and fast-paced settings.
• Respect for patient privacy, HIPAA standards, and professional boundaries at all times.
• Basic technological literacy (email, learning platforms, clinical scheduling tools, etc.).
• Willingness to learn and adhere to clinical documentation and patient communication workflows (Epic and MyChart viewing/confirmation workflows — training provided).
• Comfortable standing and walking for 2–5 hours at a time in clinical and patient-care spaces.
• Ability to support patient flow tasks, clinical escorting, and non-clinical administrative tasks as assigned.
• Demonstrated respect, cultural humility, and ethical conduct in diverse environments.
• Commitment to maintaining patient confidentiality, privacy, and institutional trust.
• Positive attitude, adaptability, and openness to feedback and continuous learning.
Nice-to-Have
• Previous clinical or shadowing experience (not required).
• Patient-facing or customer-service experience; familiarity with plain language/teach-back.
How You’ll Be Evaluated (Success Metrics)
• Attendance & coverage: Present for every shift; provide advance notice if you must miss and help arrange coverage within your unit’s student group.
• Proactivity & teamwork: Self-introductions, task-seeking, dependable follow-through.
• Approved education delivered with teach-back when applicable.
• MyChart support (enrollments/logins/app setup) as appropriate.
• Epic confirmations (e.g., PCP confirmation) per unit direction.
• Feedback quality: Positive staff and patient feedback via QR.
Selection Process
• Application: Resume and Interview.
• Verification: Timely completion of volunteer office onboarding and required training (immunizations/background/badging) - for selected students only.
Pay Rate
• $15 hourly